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one2one Integrated Digital Platform

Stepped Care Model; an evidence-based, staged system for free information on HIV, AIDS, sexuality and SRHR

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One2one youth-Stepped care model (SCM) is an evidence-based, staged system, comprising a hierarchy of interventions, from the least to the most intensive, matched to the individual’s needs. The starting point of the model is to stimulate the self-reliance of individuals. The Stepped Care Model (SCM) offers a framework to coordinate online and offline services, aimed at supporting adolescent and young people with their specific needs or problems in an efficient way.


One2one’s digital interventions include:

  • Step One - General online information about HIV, SRHR, GBV and Mental Health is offered through one2one’s online platform along with additional stories and experiences shared by other adolescent and Adolescent human interesting stories on youth website.

  • Step Two - This step assesses the individual’s situation and provides tailored advice and referral through the utilization of a chatbot.

  • Step Three (1/2) - Online advice via unlicensed peer educators: This step provides the community with a sense of belonging and psychological support in a convenient way through the online platforms (Closed WhatsApp group) managed by AYP peer educators.


Combined with offline interventions (Human):

  • Step Three (2/2) - Offline advice via unlicensed educators (peers): Offline unlicensed peer educators will provide information and services to the adolescent and young people through support groups/ post-test clubs in the community.

  • Step Four - At this level, counsellors offer anonymous personal advice based on the client’s needs through one2one’s youth hotline. Counsellors provide necessary information and counseling through integrated system. The services include tele-counseling through call, SMS, and online (WhatsApp & Messenger)

  • Step Five - Advice via health care providers (face to face): A face to face counselling and other health services is provided to select beneficiaries who have access to offline centers / youth friendly centers.

  • Step Six - Advice via specialized professional is provided when clients require additional medical attention including such as examination, diagnosis or treatmentn by a medical professional, among others so as to receive the necessary medical care.



LVCT Health